3M Off Camus Hiring Details:
About Company: 3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Profile: Application Support Engineer –Bangalore
Location : Bangalore
About : M*Modal offers a new breed of speech understanding applications. Our hosted conversational documentation services help healthcare providers capture clinical information from dictation and transform it directly into accessible, retrievable, and shareable electronic files. M*Modal serves hospitals, medical clinics, and medical transcription companies representing a transaction volume of more than 400 million dictation minutes a year.
Job Role :
- Provide Enterprise level product support to clients (internal and external) via phone, email & remote.
- Resolve assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
- Monitor dashboards indicating application & server health. Maintain 100% application/server uptime by resolving the application issues reported
- Document all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
- Maintain status of issues in incident tracking system and perform appropriate follow-up on escalated issues.
- Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
- Contribute to Knowledge Base in conjunction with the execution of issue resolution duties.
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