Avhan Tech Off Campus Drive Hiring Freshers For Application Engineer Position- Any Graduates – Basic IT Topic


Avhan Tech Off Campus Drive Details:

About the Company: Avhan Tech is a 20-year old software product development firm, specializing in Cloud Communications Technology. Avhan Tech has been at the forefront on several innovations in communications and customer experience management technologies, including ‘Jodo World©’ – Cloud Digital Workplace Technology Framework (patent-pending) (Videos: Jodo World Video and https://www.avhan.com/patent) .

Official Website: www.avhan.com

Industry: Software IT

Exp Needed: Freshers

Work Location: Mumbai (currently Work from Home)

Last Date To Apply: 24th May 2021

Job Profile:

Avhan have installed private cloud instances for many customers globally. Our Private cloud instance showcases cutting edge technologies and advancements in terms of communication and contact center technologies. This position has to ensure

  1. Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA
  2. Maintain & monitor SLA and follow escalation process in case of SLA violation
  3. Maintain constant and comprehensive reporting and updation with clients
  4. Regular follow up on all escalated issues until resolution from respective stakeholders

Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.

Desired Candidate Profile:

  • Excellent communication skill (Oral/written)
  • Knowledge about computers, networks, databases, web servers
  • Should have experience in software incident support
  • Highly Process Oriented
  • Follow escalation matrix to ensue SLA delivery
  • Self-motivated individual
  • Relevant exposure to any of following verticals: Cloud Management at Banking & Finance, Insurance, e-commerce, BPO Industry

Job Description:

  1. Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA
  2. Maintain & monitor SLA and follow escalation process in case of SLA violation
  3. Maintain constant and comprehensive reporting and updation with clients
  4. Regular follow up on all escalated issues until resolution from respective stakeholders

Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.

Apply Before the link Expires for Avhan Tech Off Campus Drive

Apply Link:  https://www.avhan.com/job/jr-helpdesk-support-engineer/

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