Dassault Systèmes Hiring Freshers For User Success Engineer Position- BE/BTech – Basic IT Topic


Dassault Systèmes Hiring Freshers Details:

About Company: Dassault Systèmes SE is a French software corporation. It is among Fortune 50 list of the largest software companies that develops software for 3D product design, simulation, manufacturing and more.

Official Website: www.3ds.com

Job Profile: User Success Engineer (Technical Customer Support)

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Experience Required: 0-1 years

Degree Required: BE/ B.Tech – Mechanical/ Production Engineering

Work Locations: Pune

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Imagine New Horizons: We are seeking a resource in our Technical Support team .You will be reporting to the manager in Pune. Do you enjoy challenge? Here a Dassault Systèmes, we empower people with passion to change the world. This position is based at Dassault Systemes Solutions Lab Private Ltd, Pune.

What will your job be?

  • Handle customer issues (Service Requests) related to CATIA/ENOVIA/3DEXPERIENCE Platform
  • Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

The Challenges ahead

  • Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies, if available
  • Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
  • Submit and track issues with Development Team & validate Solutions provided by Development team
  • Run quality and industrialization tests and analyze defects

Your key success factors

  • 0-1 year experience in CAD industry with PLM exposure. 3DEXP Platform exposure will be added advantage
  • Candidate should have First Class (60%) in 10th, 12th and Engineering exams with No Education and Employment GAP
  • Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
  • Candidate should be excited to work in Technical Support role
  • Exposure to CAD integration with PLM as an added advantage

Qualification/Knowledge/Skills required:

  • Bachelor’s Degree in Mechanical/Production engineering
  • PLM knowledge added advantage
  • Good English communications skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

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