Company Name: HCL Technologies
Work Location – KONDAPUR
SHIFT – NIGHT
Job description: Product Support Engineer
Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager
SALARY [CTC] – Upto 2,75,000
Shift timings US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
- Work along with publishers on accounts to enable features and to resolve UI related issues
- Able to work independently and efficiently to meet defined SLA
- To consistently meet or exceed all agreed quality parameters as defined for the process
- Good knowledge of HTML, Java Script & CSS.
- Good understanding of internet architecture and web concepts.
- Basic understanding of Digital Marketing.
- Should be able to look at reports and numbers derive meaningful inferences.
- Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
- Willing to learn and apply learning in practical environment.
- Aptitude should be high as product is complex.
Communication: Excellent English communication skills, both written and verbal.
- Customer oriented & self-motivated.
- Ability to work with individuals, companies and large clients.
- Experience in working in a dynamic and fast paced environment.
- Ability to work on complex troubleshooting scenarios under stringent deadlines.
- Willingness to work in a 24/7 environment.
- Positive frame of mind, open to feedback and must be able to perform under pressure.
Apply Before the link Expires for HCL Technologies Off Campus Drive