HCL Technologies Off Campus Drive For Product Support Engineer Position- Any Grauduates – Basic IT Topic


About Company: HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.

Company Name: HCL Technologies

Work Location – KONDAPUR

SHIFT – NIGHT

GRADUATION – Any graduate with basic understanding of HTML/CSS/JS are preferred.

Job description: Product Support Engineer

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager

SALARY [CTC] – Upto 2,75,000

Shift timings US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM

Responsibilities:

  • Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
  • Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
  • Work along with publishers on accounts to enable features and to resolve UI related issues
  • Able to work independently and efficiently to meet defined SLA
  • To consistently meet or exceed all agreed quality parameters as defined for the process

Skill requirement

Technical :

  • Good knowledge of HTML, Java Script & CSS.
  • Good understanding of internet architecture and web concepts.
  • Basic understanding of Digital Marketing.

Analytical

  • Should be able to look at reports and numbers derive meaningful inferences.
  • Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
  • Willing to learn and apply learning in practical environment.
  • Aptitude should be high as product is complex.

Communication: Excellent English communication skills, both written and verbal.

Customer Service

  • Customer oriented & self-motivated.
  • Ability to work with individuals, companies and large clients.
  • Experience in working in a dynamic and fast paced environment.
  • Ability to work on complex troubleshooting scenarios under stringent deadlines.
  • Willingness to work in a 24/7 environment.
  • Positive frame of mind, open to feedback and must be able to perform under pressure.

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